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| Frequently Asked Questions |
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| How long does my loyalty points last? |
Loyalty points will last for as long as the membership remains valid. An SMS reminder will be sent at 11th month. Loyalty points will be automatically erased from member’s account once its crosses the expiry date. |
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| I do not want to receive any SMS from Pet Lovers Centre. |
To stop receiving SMS type: PLC*STOP
To start receiving SMS again, type: PLC*GO |
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| Will my points in the expired card be transferred to the new card? |
Yes, the previous membership and latest membership data will be merged automatically as long as registration is done using the SAME mobile number. |
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| How do I check my points? |
Through website:
Members can check their points at our homepage, www.petloverscentre.com.my
Through SMS:
Type BALANCE and SMS this to the same number printed on card. ONE loyalty point will be deducted for each SMS sent to server by member. |
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| How do I go about redeeming the items? |
You can call our customer service officer at 1300-22-CARE (2273) or our 24-hour Online Redemption. |
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| How long does it take to process my redemption vouchers? |
| It will take 14 working days to process member's redemption vouchers. |
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| What if I do not renew my existing membership card? |
Loyalty points will last for as long as the membership remains valid. An SMS reminder will be sent at 11th month. Loyalty Points will be automatically erased from member's account once its crosses the expiry date. |
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| I have lost my card. |
No worries. Report immediately to any of our retail outlets or contact our Customer Service Officer @ 1300-22-CARE (2273).
A replacement fee of RM4.00 will be chargeable for all lost cards. |
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| What is the discount that I am entitled to during my birthday month? |
Members are entitled to 10% discount for purchases RM50.00 and above. The purchases are unlimited during the member's birthday month.
Birthday month discount is not applicable for 1300-22-CARE (2273) Home Delivery. |
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| My Privilege Club Card is expiring soon. Any renewal fee required? |
Yes, subsequent yearly renewal is at RM5.00. An SMS reminder will be sent one month before expiry date. |
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