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How to place an order? 

1) Book your express delivery for your purchases at any of the following modes: -

In-Store
(Retail)

 

Speak to our friendly Retail Assistant upon check-out

Hotline
1800 88 PETS (7387)

 

Speak to our Customer Service Representative

Click Here > Contact Us
 

Drop us a message to our Customer Service Representative


2) Upon completing the payment for your purchase & for the express delivery, you will receive a confirmation from our Retail Assistants / Customer Service Representative. 

3) Our appointed Rider will begin the pick-up & delivery of your purchases within 2-hours upon the above confirmation. 

4) You will receive a real-time tracking via WhatsApp by our appointed Rider to check the delivery progress. 

 

Go Express with Us

Fast, Stress-Free & Convenient

    Wait no more for your purchases, when your fur-kid’s happiness is all that matters. 

 Affordable Rates

    Competitive rates for all paw parents to enjoy. Going express should not burn a hole in our wallets. 

 Trustable & Reliant

    All deliveries are handled by our well-trained appointed Riders. Receive real-time tracking to track your delivery.

 

Coverage & Rates
 

 

Operating Hours

 

 

 

Terms of Use

 

By accessing to Pet Lovers Centre’s website, known as the “Site”, you, known as the “User”, hereby acknowledge what the User has read, understood and agree to be bound by the policies found on these pages:

 

  1. Pet Lovers Centre Express Delivery
  2. Privacy Policy

If you do not agree, please discontinue the access to this Site and/or Services immediately.

 

Pet Lovers Centre and its management hereby express their right to revise, amend, withdraw or make changes to these terms and conditions, and policies, in part or in whole at any time with or without prior notice to its Users. All such revisions, amendments, withdrawals or changes shall be automatically, or immediately effective once they are posted on the Site.

 

Indemnity

 

The User shall agree to indemnify and hold Pet Lovers Centre and its employees and partners harmless from any and all claims, demands, actions, proceedings, liabilities (including any statutory liability and 3rd party liabilities) that made by any third party due to, or arising from the use of the Site and/or Services and/or the User’s breach of the Terms of Use.

1. Product Warranties

 

With respect to non-exclusive Pet Lovers Centre (PLC) branded Goods, such Goods are supplied and sold on an “as is where is” basis, unless the manufacturer, or supplier, of such Goods, has issued a warranty in respect of such Goods, in which case such Goods are supplied and sold with the warranties issued and granted by the manufacturer, or supplier, of such Goods only. You hereby agree to look solely to such manufacturer, or supplier, for any claims related to such warranties.

 

2. Pricing & Product Information

 

Whilst all pricing & product information stated are as accurate as possible, PLC reserves the right to vary the pricing and other details of the products without prior notice.

 

The expiry date on the packaging is an indication of the product lifespan before it is opened for use.

 

3. Discounts and Loyalty Points

 

Subject to the Terms and Conditions of prevailing promotions, applicable membership privileges (i.e., Birthday Discount, Loyalty Points, etc) will only be given upon verification of membership status.

 

4. Order Confirmation

 

Upon completing for payment for your purchase & for the express delivery, you will receive a confirmation from our Retail Assistants / Customer Service Representative. The availability of the Express Delivery is limited to 5 slots per day, subject to first come first serve basis. Your order for an Express Delivery is not confirmed until you received a confirmation from our Retail Assistant / Customer Service Representative. 

 

5. Packing, Installation & Dismantling

 

We are unable to accede to any particular packing requirements for your delivery. Installation & dismantling services are not available for Express Delivery.

 

6. Modes of Payment

 

In-Store (Retail): VISA, MasterCard or AMEX and cash payments

Hotline & Contact Us: Online Bank Transfer

 

7. Delivery Lead Time

 

The order fulfillment (delivery within 2 hours) of the Express Delivery begins upon receiving the full payment of your purchase & the Express Delivery charge on the same day.

In the event of a failed delivery and a 2nd delivery attempt is requested, a minimum of RM20 delivery charge will be imposed.

 

8. Order Cancellation Policy

 

Cancellation of the order must be made within 30 minutes after placing an order with our Retail Assistant / Customer Service Representative. A cancellation is not allowed once the delivery is in progress. 

9. Refund & Exchange Policy

 

All refunds or exchanges must be reported within 7 Working Days and accompanied by the original receipts. All products for refunds or exchanges have to be returned to PLC unused, in their original packaging & tag. For products which are wrongly or short delivered, PLC reserves the right to refund the difference or supply the correct or short delivered products. All exchanges or refunds of the products are subject to the discretion of the Management. All decisions are final and no correspondence will be entertained.

 

10. Feedback

 

We welcome your feedback! If you wish to provide any feedback on our products or services, please contact us or call our Customer Service Hotline at 1300-22-CARE (1300-22-2273) or click HERE to submit a feedback online.