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Frequently asked questions (FAQ)

How long does my loyalty points last?
Loyalty points will last for as long as the membership remains valid. An SMS reminder will be sent at 11 months. Loyalty points will be automatically erased from member’s account once it crosses 3 months after the expiry date.

I do not want to receive any SMS from Pet Lovers Centre.
To stop receiving SMS type: PLC*STOP to +6017 3390 908.
To start receiving SMS again, type: PLC*GO to +6017 3390 908
 
Will my points in the expired card be transferred to the new card?
Yes, the expired points and latest points will be merged automatically as long as registration is done using the SAME mobile number.
*The expired points will not be transferred for card expired more than 3 months.
 
How do I check my points?
Through website, Members can check their points at our homepage, www.petloverscentre.com .my
Through SMS, Type BALANCE and SMS this to the same number printed on card. ONE loyalty point will be deducted for each SMS sent to server by member.
 
How do I go about redeeming the items?
You may use our 24-hour Online Redemption Area or call our customer service officer at 1300-22-CARE (1300-22-2273) during office hours.
 
How long does it take to process my redemption vouchers?
It will take 14 working days to process member’s redemption vouchers. Customer will receive a verification email upon your application.
 
What if I do not renew my existing membership card?
Loyalty points will last for as long as the membership remains valid. An SMS reminder will be sent at 11 months. Loyalty Points will be automatically erased from member’s account once it’s crosses 3 months after the expiry date.
 
I have lost my card. 
No worries. Report immediately to any of our retail outlets or contact our Customer Service Officer @ 1300-22-CARE (1300-22-2273). A replacement fee of RM3.72 will be chargeable for all lost cards.
 
What is the discount that I am entitled to during my birthday month?
Members are entitled to 10% discount for purchases of RM50.00 and above. The purchases are unlimited during the member’s birthday month.
 
My PLC VIP Membership Card is expiring soon. Any renewal fee required.
Yes, subsequent yearly renewal is at RM3.72 with no minimum purchase. Free renewal for purchase above RM80.00 in a single receipt or accumulated purchases of RM80.00 within 4 weeks from the earliest date of purchase (please retain the receipts for proof of purchase). An SMS reminder will be sent one month before expiry date.