Covid-19 FAQ

Frequently Asked Questions amidst the Covid-19 Movement Control Order (MCO-Malaysia)

ONLINE STORE ORDERS

Q:    Is the Online Store & delivery service still in operation during the MCO?

A:    Yes, our Online Store & delivery service remains open till further notice.

Q:    Is my Online Order confirmed after checking out my cart?

A:    Upon checking out, you will receive an Email Order Confirmation from us. You will then receive a subsequent email from our Customer Service Representative (within 2 Business Days) on the stock status & the final total amount for payment along with the bank details.

Q:    How do I make a payment once the Customer Service Representative has confirmed on the stock availability?

A:    Payment must be made via Online-Bank-Transfer to the bank account as stipulated by our Customer Service Representative in the email. 

Q:    What is the delivery charge for my order? 

A:    Our Customer Service Representative will advise on the final payment & delivery charges for the order. Click for the full list of delivery charges. 

Q:    Why am I not receiving the VIP Member price upon checking out?  

A:    You will need to link both your VIP Card with your web account to enjoy the VIP Member’s privileges by updating your card details under Profile. Otherwise, please drop in the following details to our Customer Service Representative via this link:  Email Login, VIP Card No. & Registration Code. We will attend to you to the best we can.

Q:    When will I receive my order after making payment?

A:    Your order will be delivered within 5 – 7 Business days after payment confirmation. 

HOME DELIVERY ORDERS 

Q:    Is the Home Delivery service still in operation during the MCO?

A:    Yes, our Home Delivery service remains open till further notice.

Q:    How do I place a Home Delivery order? 

A:    You may either place an order on our Home Delivery Service Hotline 1 800 88 7387 from Monday to Friday from 9am – 5pm or by speaking to our Retail Assistants at the store to place the order.

Q:    How do I qualify for a Home Delivery order? 

A:    A minimum purchase of RM150.00 (excludes delivery charges) in a single receipt is required. 

Q:    What is the Home Delivery coverage? 

A:    Home Delivery is only applicable for Klang Valley region. 

Q:    How do I make a payment for my Home Delivery order? 

A:    Payment can be made either via Online-Bank-Transfer or at our stores.