By accessing to Pet Lovers Centre’s website, known as the “Site”, you, known as the “User”, hereby acknowledge what the User has read, understood and agree to be bound by the policies found on these pages:

1. Home Delivery/Online Shopping Terms & Conditions
2. Privacy Policy

If you do not agree, please discontinue the access to this Site and/or Services immediately.

Pet Lovers Centre and its management hereby express their right to revise, amend, withdraw or make changes to these terms and conditions, and policies, in part or in whole at any time with or without prior notice to its Users. All such revisions, amendments, withdrawals or changes shall be automatically, or immediately effective once they are posted on the Site.

Indemnity

The User shall agree to indemnify and hold Pet Lovers Centre and its employees and partners harmless from any and all claims, demands, actions, proceedings, liabilities (including any statutory liability and 3^rd party liabilities) that made by any third party due to, or arising from the use of the Site and/or Services and/or the User’s breach of the Terms of Use.

HOME DELIVERY TERMS & CONDITIONS

Home Delivery service is for purchases made at our physical store and you wish for the items to be delivered to your house or to a specific destination.

1. Product Warranties

With respect to non-exclusive Pet Lovers Centre (PLC) branded Goods, such Goods are supplied and sold on an “as is where is” basis, unless the manufacturer, or supplier, of such Goods, has issued a warranty in respect of such Goods, in which case such Goods are supplied and sold with the warranties issued and granted by the manufacturer, or supplier, of such Goods only. You hereby agree to look solely to such manufacturer, or supplier, for any claims related to such warranties.

2. Pricing & Product Information

Whilst all pricing & product information stated are as accurate as possible, PLC reserves the right to vary the pricing and other details of the products without prior notice.

The expiry date on the packaging is an indication of the product lifespan before it is opened for use.

3. Discounts and Loyalty Points

Subject to the Terms and Conditions of prevailing promotions, applicable membership privileges (i.e. Birthday Discount, Loyalty Points, etc) will only be given upon verification of membership status.

4. Delivery Service Coverage & Charges

Home Delivery service is available for in-store purchase only.

i) Store Location: Central Region

A minimum purchase of RM150.00 is required to be eligible for Home Delivery. Delivery is free for Goods purchased above RM500 and RM600.00 and delivered within Zone A, Zone B and Zone C respectively only. Deliveries outside of stated Zone A, Zone B and Zone C will be charged according to the prevailing shipment rates. The Home Delivery charges apply for re-delivery after the first failed delivery. Click for Home Delivery Charges. *Not applicable for Online purchase

Installation / Dismantling of cages or houses will incur an additional RM60.00 / RM100.00 charge for selected items only (kindly speak to our friendly Customer Service Representative for more information). 

In cases where a customer's residence does not have an elevator and the total weight of the purchased items exceeds 30 kg, an additional fee of RM 30.00 will be charged for the manual transportation of items up the staircase.

Not applicable for stores at these locations:
East Coast Mall & Bandar Puteri Puchong

ii) Store Location: Northern Region, Southern Region & East Coast Mall

Delivery is free for Goods purchased above RM500 (the total weight of the item(s) purchased must not exceed 25 kg) and applicable for delivery within Peninsular Malaysia only. Home Delivery service is not available for Goods purchased lower than RM500. Delivery is subject to the availability of Goods at the appointed Packing Hub for the region. Delivery will be made by the appointed Courier Service Partner(s) and subject to the Service Terms and Conditions of the Courier Service Partner. Installation/Dismantling service is not available for this region and delivery is not available for MW Dog House.

In cases where a customer's residence does not have an elevator and the total weight of the purchased items exceeds 30 kg, an additional fee of RM 30.00 will be charged for the manual transportation of items up the staircase.

Not applicable for stores at these locations:
Taman Perling, Taman Gaya, Nusa Bestari, Permas Jaya, Taman Universiti, Tun Aminah, Taman Molek, Bandar Putra Kulai, Mount Austin, Bukit Indah, Kolam Air, Mutiara Mas, Bukit Perdana & Desamas.
 

5. Modes of Payment

Payment of purchase & delivery service surcharge has to be made at the physical store. We accept credit card (VISA, MasterCard or AMEX) and cash payments. 

6. Order Confirmation

Upon receipt of your delivery order, our Customer Service Representative will contact you on the next working day (Mondays to Fridays, excluding Public Holidays). In cases where stocks become unavailable, PLC reserves the right to reject, and/or limit the quantities ordered.

Your Order is not confirmed until you receive a tele-confirmation from our Customer Service Representative. All confirmed orders can be amended at least 1 Working Day before the delivery date by calling our Home Delivery Hotline.

7. Delivery Lead Time

Delivery will take 3 to 4 Working Days from the date of purchase. The delivery date will be confirmed by our Customer Service Representative.

8. Order Cancellation Policy

Should any of our goods be unavailable after confirmation and payment of the purchase, we will refund the amount paid by the customer should he/she chooses to do so. Alternatively, we will wait for stock availability before delivery should the customer be willing to wait.

9. Delivery Time Slots & Policy

i) Store Location: Central Region (except for East Coast Mall)

As we have a fixed delivery routine, we are unable to accede to any particular delivery time request. For Delivery Time Slots Amendments, please inform our Delivery Hotline at least 1 Working Day in advance.

We are unable to accede to any particular packing requirements for your delivery.

Additional service such as installation, dismantling or relocation of the purchased product are not available during this period.
 

ii) Store Location: Northern Region, Southern Region & East Coast Mall

Subject to the delivery schedule of the appointed Courier Service Partner(s). We are unable to accede to any particular delivery time request.
 

10. Refund & Exchange Policy

All refunds or exchanges must be reported to our Home Delivery Hotline within 7 Working Days and accompanied by the original receipts. All products for refunds or exchanges have to be returned to PLC unused, in their original packaging & tag. For products which are wrongly or short delivered, PLC reserves the right to refund the difference or supply the correct or short delivered products. All exchanges or refunds of the products are subject to the discretion of the Management. All decisions are final and no correspondence will be entertained.

11. Feedback

We welcome your feedback! If you wish to provide any feedback on our products or services, please contact us or call our Customer Service Hotline at 1300-22-CARE (1300-22-2273) or click HERE to submit a feedback online.

12. Contact Us

Home Delivery Hotline: 1800-88-PETS (1800-88-7387)