Frequently asked questions (FAQs)
I have lost my VIP Card and my VIP membership is still valid. How do I renew without my 10 digit registration code found on my VIP card ?
To retrieve your 10-digit registration code via SMS, text “balance” to +6017 3390 908. Please note one (1) Loyalty Point will be deducted for each SMS reply from Pet Lovers Centre’s SMS system.
Alternatively, please contact our Customer Care at 1 300 22 2273 from Monday to Friday between 9 am - 6 pm.
What happens to my points and membership if I have not renewed my card after 3 months.
Loyalty points from the previous year will not be transferred to the next year upon renewal if your expired membership has lapsed > than 3 months.
My current memberhip is registered with an old number. Can I renew my membership with my new mobile number ?
To retain your existing Loyalty Points, please update your new mobile number online before you activate the new VIP Card. Otherwise your current membership will not be renewed as it is linked to your old number
Alternatively, please contact our Customer Care at 1 300 22 2273 from Monday to Friday between 9 am - 6 pm for assistance.
I am unable to sign up or renew the VIP membership. What should I do ?
Kindly contact us here.