Online Shopping Terms & Conditions | Pet Lovers Centre
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Online Shopping Terms & Conditions



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Terms of Use 

By accessing to Pet Lovers Centre’s website, known as the “Site”, you, known as the “User”, hereby acknowledge what the User has read, understood and agree to be bound by these policies: 
1) Home Delivery/Online Shopping Terms & Conditions
2) Privacy Policy

If you do not agree, please discontinue the access to this Site and/or Services immediately.

Pet Lovers Centre and its management hereby express their right to revise, amend, withdraw or make changes to these terms and conditions, and policies, in part or in whole at any time with or without prior notice to its Users.  All such revisions, amendments, withdrawals or changes shall be automatically, or immediately effective once they are posted on the Site.

The User shall agree to indemnify and hold Pet Lovers Centre and its employees and partners harmless from any and all claims, demands, actions, proceedings, liabilities (including any statutory liability and 3rdparty liabilities) that made by any third party due to, or arising from the use of the Site and/or Services and/or the User’s breach of the Terms of Use.


Online store is for purchases made on our website online store.

1. Product Warranties
With respect to non-exclusive Pet Lovers Centre (PLC) branded Goods, such Goods are supplied and sold on an "as is where is" basis, unless the manufacturer, or supplier, of such Goods has issued a warranty in respect of such Goods, in which case such Goods are supplied and sold with the warranties issued and granted by the manufacturer, or supplier, of such Goods only. You hereby agree to look solely to such manufacturer, or supplier, for any claims related to such warranties.

2. Pricing & Product Information

Whilst all pricing & product information stated are as accurate as possible, PLC reserves the right to vary the pricing and other details of the products without prior notice.
The expiry date on the packaging is an indication of the product lifespan before it is opened for use.

3. Discounts and Loyalty Points
Subject to the Terms and Conditions of prevailing promotions, applicable membership privileges (i.e. Birthday Discount, Bulk Discount & Loyalty Point) will only be given upon verification of membership status.

4. Delivery Service Surcharge
A delivery charge will be incurred for every confirmed purchase.  Our Customer Service Representative will be contacting you on the delivery date and charges upon confirmation of order. Click for delivery charges.

5. Modes of Payment
We accept prepayment (TT or GIRO) during confirmation of orders between our Customer Service Officer and online customer.  We do not accept cash or cheque payments on delivery to the customer.  We ensure accuracy in our billing as all our transactions are automatically processed.

6. Order Confirmation
Upon receipt of yours delivery order, our Delivery Service Officer will contact you on the next working day (Mondays to Fridays, excluding Public Holidays).  In cases where stocks become unavailable, PLC reserves the right to reject, and/or limit the quantities ordered.

Your Order is not confirmed until you receive a tele-confirmation from our Delivery Service Officer. 

7. Delivery Lead Time  

Stock Status Delivery Lead Time
AVAILABLE Stocks are available for immediate delivery within 3 working days upon receipt of payment.
IN STOCK Stocks are available at our retail stores for delivery within 7 working days upon receipt of payment.
LOW STOCK We will check physical stocks availability before confirming your order.
SPECIAL ORDER Stocks are on Special Order. We will check our supplier's stock availability before confirming your order.

  • The final delivery date of your order will depend on when the order leaves our warehouse. We endeavour to keep to our stated Delivery Lead Time. However, there may be times where it might take longer due to the item availability and processing time at our warehouse.

8. Order Cancellation Policy
Should any of our goods be unavailable after confirmation and payment of the purchase we will refund the amount paid by the customer should he/she chooses to do so.  Alternatively, we will wait for stock availability before delivery should the customer be willing to wait.

9. Delivery Time Slots & Policy
As we have a fixed delivery routine, we are unable to accede to any particular delivery time request.  We are unable to accede to any particular packing requirements for your delivery.
Additional service such as installation, dismantling or relocation of the purchased product are not available during this period. 

10. Refund & Exchange Policy
All refunds or exchanges must be reported to our Delivery Hotline within 7 Working Days and accompanied by the original receipts. All products for refunds or exchanges have to be returned to PLC unused, in their original packaging & tag. For products which are wrongly or short delivered, PLC reserves the right to refund the difference or supply the correct or short delivered products. All exchanges or refunds of the products are subjected to management discretion. All decisions are final and no correspondence will be entertained.

11. Feedback
We welcome your feedback! If you wish to provide any feedback on our products or services, please contact us HERE.

12. Contact Us

Delivery Hotline: 1800-88-PETS (1800-88-7387)

Delivery Hotline Operating Hours

Monday - Friday 10:00am - 6:00pm
Saturday, Sunday & Public Holidays Closed

Call from overseas: +603 7890 5936

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