What are the methods of payment available?
We accept online payments including TT or bank transfer. Payment must be made within 5 working days or the order request will be cancelled. If you wish to pick up the products over the counter at Pet Lovers Centre' The Mall, Mid Valley Southkey, payments via cash and debit or credit cards are also available. Please be informed that cash and cheque payments are not accepted for home delivery.
Do I need a valid prescription to make an order?
Yes, a valid vet prescription under the Pharmacy Board of Malaysia guidelines is required. Our Pharmacist is unable to dispense medications without a valid veterinary prescription.
What is the deadline given to self-collection of an order that was made here?
Once payment has been successfully completed and verified, you have one month to collect your order at The Mall, Mid Valley SouthKey. Pet Lovers Centre reserves the rights to dispose of any unsuccessful collection.
If I don't have time to collect or far from The Mall, is there a doorstep or home delivery available?
Good news. Home delivery service nationwide (within Malaysia) is available with applicable charges. Please refer to the table below for delivery service surcharges.
What is the expected delivery lead time nationwide?
You may refer to this table below for delivery lead time:
||Delivery Lead Time
||Stocks are available for immediate delivery within 3 to 5 working days upon receipt of payment.
||Stocks are available at our pharmacy for delivery within 3 to 5 working days upon receipt of payment.
||We will check physical stocks availability before confirming your order.
||Stocks are on Special Order. We will check our supplier's stock availability before confirming your order.
Am I allowed to cancel my order?
Please be informed that there is strictly no cancellation allowed once payment is confirmed.
What happens if stocks are unavailable?
Not to worry, should any of our goods be unavailable, Pet Lovers Centre will wait for stock availability before delivering it to you.
Can I refund or exchange the purchased products?
All items sold are strictly non-refundable and non-exchangeable.